Privacy Policy:
“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.”
Security Policy:
“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”
Return Policy:
“Items purchased from Electro-Numerics are eligible for a full refund if returned within 30 days of purchase. Please call customer service at 951-699-2437 in advance to obtain an RMA number (Return Merchandise Authorization). This return policy may be considered as unconditional provided that, in the opinion of Electro-Numerics, the equipment has not been mechanically, environmentally or electrically abused and has been installed, maintained and operated within the limits of rated or normal usage. Returned products must be sent, transportation charges prepaid, to our plant in Temecula, CA.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.”
Shipping Policy/Delivery Policy :
“Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at (951) 699 – 2437 for charges.